FAQ

Yes. After checkout, an order confirmation will be sent to the email address used for your purchase. If you do not see it, please check your spam or promotions folder.

Please contact us as soon as possible at customerservice@ravzelo.com. If your order has already been processed or shipped, we may not be able to make changes.

If your order has not shipped yet, contact us with your order number and the correct address. Once a package is in transit, address changes may no longer be possible.

Some Ravzelo pieces may return, while others are produced in smaller batches. Join our email list for restock updates and new arrivals.

Orders are usually processed within 1-2 business days. Standard delivery usually takes 7-15 business days after dispatch, depending on your destination.

Yes. Orders over £75 ship free where the free shipping option is available at checkout. Standard shipping applies for orders below this threshold.

We currently ship to selected regions including the United Kingdom, United States, and supported European destinations shown at checkout.

Once your order ships, tracking information will be sent by email. Tracking can take a short time to update after the carrier receives the package.

International customers are responsible for any customs duties, taxes, or import fees required by local authorities. These charges are not controlled by Ravzelo.

We accept returns within 30 days of delivery for most items in new, unused condition. Items must be returned with original packaging, tags, and accessories intact.

Email customerservice@ravzelo.com with your order number, item name, and reason for return. Please contact us before sending any item back.

Return shipping charges are non-refundable unless the item arrives damaged or incorrect. We recommend using a trackable shipping service for your return parcel.

After your return is received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Our team will review the issue and guide you through the next step.

Spot clean gently with a cold damp cloth and mild clear detergent. Avoid soaking, machine washing, bleach, and high heat.

Keep woven bags dry when possible and avoid overloading them. If dust collects on the surface, use a soft dry cloth or a gentle brush.

Wipe leather details with a soft dry cloth. Avoid long exposure to water, direct sunlight, oils, and alcohol-based cleaners.

Store your bag in a cool, dry place away from direct sunlight. To help keep its shape, lightly fill the bag when it is not in use.

Slight variations in tone, texture, and weave are normal for natural materials. These details are part of the character of each piece.

Yes. Our bags are designed around simple proportions, practical capacity, and tactile materials that work for commutes, errands, travel, and everyday routines.

Check the product measurements and compare them with a bag you already use. For daily carry, consider what you usually bring: phone, wallet, keys, cosmetics, tablet, or small personal items.

Color can vary slightly depending on screen settings, lighting, and photography conditions. We try to show each piece as naturally and clearly as possible.

Available payment methods are shown at checkout and may vary by country or region.

Email customerservice@ravzelo.com with your order number if your message is about an existing order. We usually reply within 1-2 business days.