Terms of service
These terms apply when you access the Ravzelo website, place an order, or use our services. By shopping with us, you agree to the terms below.
Use of our store
You may use our website for lawful personal shopping and browsing. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use our content in a way that harms Ravzelo or other customers.
Product information
We aim to show product details, colors, materials, measurements, prices, and availability as accurately as possible. Slight variations may occur due to screen settings, photography, natural materials, production batches, or manual measurement.
Orders and payment
Orders are subject to acceptance, payment confirmation, stock availability, and fraud checks. We may cancel or refuse an order if information appears incorrect, payment cannot be verified, inventory is unavailable, or the order appears suspicious.
Prices and promotions
Prices, discounts, promotions, shipping rates, and product availability may change without notice. Promotional offers may be limited by time, stock, region, or other conditions shown at checkout or in the promotion details.
Shipping and returns
Shipping times, delivery estimates, return windows, and refund conditions are explained on our Shipping & Return page. Delivery times are estimates and may vary by location, carrier, customs processing, or peak season volume.
Duties and taxes included
- All applicable customs duties and import taxes are included in your order total.
- You will not be charged additional duties upon delivery.
- In exceptional cases, we may need your cooperation and additional information to complete customs clearance. Ravzelo will cover the applicable customs duties. If you are required to pay duties upfront, please contact customerservice@ravzelo.com and submit proof of payment to request reimbursement of the duties paid.
Intellectual property
All Ravzelo names, logos, images, product photography, page designs, copy, and other store content belong to Ravzelo or our content providers. They may not be copied, reproduced, modified, or used commercially without permission.
Customer support
If you need help with an order, product, shipping, return, or website issue, contact customerservice@ravzelo.com. Please include your order number when relevant.
Updates to these terms
We may update these terms from time to time. Changes will be posted on this page, and the updated terms will apply from the date they are published.
