Free shipping on orders over £75

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Shipping

Shipping Policy

Orders are usually processed within 1-2 business days after payment is confirmed.
Standard delivery generally arrives within 3-7 business days after dispatch, depending on your location.
During new product drops, promotions, or peak seasons, processing and delivery may take slightly longer.
Tracking details will be sent to the email address used at checkout once your order ships.

Orders that qualify for free shipping will show the free shipping option during checkout.
Shipping rates for other orders are calculated at checkout based on destination and available carrier options.

International customers are responsible for any customs duties, taxes, or import fees required by local authorities.
These charges are not included in the product price unless stated at checkout.

If your package is delayed, returned, or marked delivered but not received, contact us at customerservice@ravzelo.com with your order number.

We accept returns within 30 days of delivery for most items in new, unused condition.
Items must be unused, unwashed, and returned with the original tags, packaging, and accessories intact.

Email customerservice@ravzelo.com with your order number and the item(s) you would like to return.Please include the reason for your return so our team can review your request.
Place the item(s) in the original packaging and seal the parcel securely.
After shipping your return, please provide a valid tracking number or tracking link within 48 hours.
Once we receive and inspect your return, we will process an exchange or refund according to our return policy.

Returned items must be unused, unwashed, undamaged, and in their original condition.
Items sent back without contacting us first may not be accepted.
We do not accept Cash on Delivery (COD) return packages. Return shipping charges are non-refundable.
Sale, clearance, and final-sale items are not eligible for return or exchange.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with clear photos of the item and packaging.

If your order has not yet shipped, pleasecontacustomerservice@ravzelo.comct for assistance.
After your return is received and inspected, approved refunds will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund.