10% off your first order Free shipping on orders of $50 or more · Excludes select products

Shipping

Shipping Policy

Orders are usually processed within 3-5 business days after payment is confirmed.
Standard delivery generally arrives within 7-15 business days after dispatch, depending on your location.
During new product drops, promotions, or peak seasons, processing and delivery may take slightly longer.
Tracking details will be sent to the email address used at checkout once your order ships.

Standard products: Free shipping is available on eligible orders of US$50 or more. The threshold is set in US dollars; eligibility in other currencies is calculated at checkout.
3-in-1 Hard-Bottom Dog Car Seat Cover: A higher free-shipping threshold of US$200 applies to this oversized item. The standard-product threshold does not apply to this item.
Shipping below the applicable threshold is calculated at checkout according to destination and the available carrier service.
The final delivery option and shipping charge for your cart are shown at checkout before payment.

All applicable customs duties and import taxes are included in your order total.
You will not be charged additional duties upon delivery.
In exceptional cases, we may need your cooperation and additional information to complete customs clearance. Ravzelo will cover the applicable customs duties. If you are required to pay duties upfront, please contact customerservice@ravzelo.com and submit proof of payment to request reimbursement of the duties paid.

If your package is delayed, returned, or marked delivered but not received, contact us at customerservice@ravzelo.com with your order number.

We accept returns within 30 days of delivery for most items in new, unused condition.
Ordinary discounted items follow the same return conditions as full-price items.
Products offered on specifically designated clearance pages are not eligible for change-of-mind returns when there is no product fault. This exception must be clearly stated on the clearance page before purchase.
Items must be unused, unwashed, and returned with the original tags, packaging, and accessories intact.

Email customerservice@ravzelo.com with your order number and the item(s) you would like to return.
Please include the reason for your return so our team can review your request.
Place the item(s) in the original packaging and seal the parcel securely.
After shipping your return, please provide a valid tracking number or tracking link within 48 hours.
Once we receive and inspect your return, we will process an exchange or refund according to our return policy.

Change-of-mind returns must be unused, unwashed, undamaged, and in their original condition.
Items sent back without contacting us first may not be accepted.
We do not accept Cash on Delivery (COD) return packages. Return shipping charges are non-refundable.
A discounted price alone does not make an item non-returnable. The exception applies only to products offered on specifically designated clearance pages as explained above. Return eligibility does not mean free return shipping.

If your item is faulty, damaged, or incorrect, contact us within 7 days of delivery at customerservice@ravzelo.com with your order number and clear photos of the item and packaging.
The clearance exception does not exclude claims about product faults. Nothing in this policy limits your rights under applicable consumer law.

After your return is received and inspected, approved refunds will be issued to the original payment method.
If your order has not yet shipped, please contact customerservice@ravzelo.com for assistance.
Please allow several business days for your bank or payment provider to process the refund.