Ravzelo policies
Your privacy matters to us. This policy explains how Ravzelo collects, uses, and protects customer information when you visit our store, place an order, or contact our team.
When you browse our store or place an order, we may collect information such as your name, email address, shipping address, billing address, phone number, order details, payment confirmation details, device information, and website usage data.
Payment information is processed securely by our payment providers. Ravzelo does not store your full card details.
We use customer information to process orders, arrange shipping, provide customer support, send order updates, prevent fraud, improve our website, and communicate with you when you choose to hear from us.
If you join our email list, we may send updates about new arrivals, offers, restocks, and brand news. You can unsubscribe at any time using the link in our emails or by contacting customerservice@ravzelo.com.
Our website may use cookies and similar technologies to keep the store working, remember preferences, analyze site performance, and support advertising or measurement tools. You can manage cookie settings through your browser.
We only share information when needed to operate the store, including with Shopify, payment providers, shipping partners, customer support tools, analytics providers, and service providers who help us fulfill orders and run our business.
We keep customer information only for as long as needed for order records, customer support, legal, tax, accounting, and business purposes. We use reasonable safeguards to protect your information, but no online system can be guaranteed completely secure.
Depending on your location, you may have the right to request access, correction, deletion, or restriction of certain personal information. To make a privacy request, contact customerservice@ravzelo.com.
For privacy questions or requests, email us at customerservice@ravzelo.com.
